Frequently Asked Questions

Find quick answers to the most common questions about our products, services, and shopping experience.
1
Are your products authentic and handmade?
Yes, all our products are authentically handcrafted by skilled artisans using traditional techniques and premium-quality materials.
2
What types of products do you offer?
We offer Pashmina and Jamawar shawls, handbags, designer slippers, jewellery, ceramics, handcrafted furniture, carpets, home furnishings, and antiques.
3
Do you ship internationally?
Yes, we provide worldwide shipping, serving customers across the UAE, Middle East, Europe, America, and other regions.
4
Do you offer free shipping?
Free shipping is available on selected orders and promotional periods. Please check our shipping policy for details.
5
Can I visit your physical stores?
Yes, you are welcome to explore our exclusive showrooms and wholesale offices in India and the Middle East.
6
Do you offer custom or bulk orders?
Yes, we accommodate custom and bulk orders depending on product availability. Please contact us for more details.
1
Are your products suitable for gifting?
Absolutely. Our products are elegantly crafted and beautifully packaged, making them perfect for gifting on special occasions.
2
How do I care for my Pashmina shawl?
We recommend dry cleaning or gentle hand washing with mild detergent to preserve the softness and longevity of the fabric.
3
Do you sell wholesale or corporate orders?
Yes, we offer wholesale and corporate orders. Kindly reach out to us for pricing and customization options.
4
Are the colors and designs exactly as shown online?
We strive for accurate representation, but slight variations may occur due to lighting, photography, or the handmade nature of our products.
5
Do you source products ethically?
Yes, we follow ethical sourcing practices and work closely with skilled artisans to support traditional craftsmanship.
6
How can I contact customer support?
You can reach our support team via phone, email, or contact form. We are available 24/7 to assist you.
Do You Still Have Queries?
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